Privacy Policy

1. Who we are

Rocket Platform LLC (“GoPet360”, “we”, “us”) is a limited liability company organised under the laws of United States, with its registered address at Pending registered address. We operate the GoPet360 website and application at https://gopet360.com (the “Service”).

We are the data controller for the personal data described in this policy. Contact us at privacy@gopet360.com.

This policy applies to visitors and users located in Costa Rica and United States. Where a law gives you stronger rights than those described here, the stronger rights apply.

2. What we collect and why

We collect only the data we need to run the Service. Fields marked as optional in our forms are never required to use it. The table below is our complete data inventory.

We also receive technical data automatically when you use the Service: IP address, browser and device type, pages viewed, and approximate location derived from your IP. We use it to keep the Service secure, to fix errors and, only with your consent, to understand how the Service is used.

The Service is not directed at children under 18. We do not knowingly collect their data; if you believe a child has provided data to us, contact us and we will delete it.

3. Analytics and tracking

With your consent we use Google Analytics 4 to measure how the Service is used. These tools set cookies or similar identifiers only after you accept them in our cookie banner, and you can withdraw that consent at any time from “Cookie settings” in the footer. Details are in our Cookie Policy at https://gopet360.com/cookies.

We do not sell your personal data. Where the use of advertising cookies could be considered “sharing” under the California Consumer Privacy Act, rejecting marketing cookies in our banner acts as your “Do Not Sell or Share My Personal Information” request. We also honour Global Privacy Control signals sent by your browser.

4. Who we share data with

We share personal data only with the service providers below, under contracts that bind them to use it solely to provide their service to us, and with authorities when the law requires it. We never sell personal data.

Some providers store data outside your country. When we transfer data internationally we rely on adequacy decisions, standard contractual clauses or the equivalent mechanism required by your local law, and we require the same level of protection described in this policy.

If the business is sold or merged, your data may be transferred to the new owner under the same commitments. We will tell you before that happens.

5. How we protect your data

We encrypt data in transit and at rest, restrict access to staff who need it, use hosting providers with independent security certifications, and log security events. No system is perfectly secure; if a breach affects your data we will notify you and the competent authority within 5 business days to PRODHAB and the affected persons (Costa Rica) and without unreasonable delay under applicable state breach laws (United States).

6. How long we keep data

We keep each type of data for the period stated in section 2. When it is no longer needed we delete or anonymise it, except where the law requires us to keep it longer (for example invoices and tax records).

7. Your rights

You can, at any time and free of charge:

• Access the personal data we hold about you and receive a copy in a portable format.
• Correct data that is inaccurate or incomplete.
• Delete your data and close your account.
• Object to or restrict certain processing, including direct marketing.
• Withdraw consent where processing is based on consent, without affecting what happened before.
• Opt out of the sale or sharing of your personal data and not be discriminated against for exercising your rights.

To exercise a right, write to privacy@gopet360.com from the email address on your account or use the privacy options inside the Service. We answer within 30 days (5 business days for access requests under Costa Rican law) and may ask you to verify your identity first.

Costa Rica: these are your rights of access, rectification, cancellation and opposition (ARCO) under Ley 8968 de Protección de la Persona frente al Tratamiento de sus Datos Personales y su Reglamento (Decreto 37554-JP). If you believe we have not honoured them you may file a complaint with the Agencia de Protección de Datos de los Habitantes (PRODHAB) (https://www.prodhab.go.cr).

California residents: you may designate an authorised agent to make requests on your behalf. We do not offer financial incentives in exchange for personal data.

8. Marketing communications

We send marketing email, SMS or WhatsApp messages only if you opted in, and every message includes a way to unsubscribe. Transactional messages about your account or purchases are sent regardless, because they are part of the Service. Unsubscribing from marketing never affects those.

9. Third-party services you connect

If you connect a third-party account (for example a Google or Apple login), that provider shares only the fields you approve, and its own privacy policy governs what it does with your data.

10. Changes to this policy

We may update this policy. The date at the top always shows the current version. For material changes we will notify you by email or inside the Service at least 15 days before they take effect.

11. Contact

Rocket Platform LLC, Pending registered address. Privacy: privacy@gopet360.com. Support: hola@gopet360.com.